I will be adding here a useful info to help you collect the data or narrow down possible root causes of the issue.
WHERE AND HOW TO COLLECT LOG FILES
macOS
~/Library/Logs/Steinberg/usagelogger
Windows
%AppData%\Local\Steinberg\usagelogger
Cubase article on logging here
macOS
~/Library/Logs/Avid
Windows
%AppData%\Local\Avid\Logs
Avid article on collecting Pro Tools logs here
macOS
~/Users/username/Library/Logs/Avid/EuCon
Windows
%AppData%\Local\Avid\Logs\EuCon
Avid article on collecting Eucon logs here
macOS System Report
Article on collecting system report here
Windows System Event Logs
1. Click Start, and go to Programs.
2. Go to Administrative Tools, and click Event Viewer.
3. Right-click the appropriate log file (Application, Security, System).
4. Click Save Log File As.
5. Type the name of the file, and click Save.